8/7/2019 1 Comment Social media best practicesGood Morning!
I always find that I am way more productive first thing in the morning, is anyone else like this? I disliked having roommates because they would sleep in so late so I could not vacuum until around 1:oo pm or 2:00 pm (I am CRAZY I know!). But I love to have my afternoons and evenings to do whatever my heart desires. However, I digress! Today the blog is all about social media practices and what I found interesting from this week. I L O V E working on our bridal shops social media page as I get to be more creative & have a ton of fun doing it! Plus, what girl does not love getting all dressed up, hair and make-up done and then put into a gorgeous gown?! The biggest takeaway I have from this week is: Instagram stories that are valuable! Yes, valuable content that our followers actually want to see! I recently completed a poll to our followers to ask what they would like to see and a whopping 90% wanted to see us try on dresses, tell us how they look, feel, compare to other styles, costs and finally shipping timeframes. So we have now planned that we are going to be offering these stories 2 times a week, as we are constantly getting new arrivals in. The most nerve racking piece to this will of course be getting used to seeing my face and talking to all of these social media followers - who I have no idea who they are! Nonetheless, very excited! If you are on instagram, a really great retail company that does "try ons" all the time is Stil Boutique in North Battleford, SK. This lady inspires me to buy ALL of her clothing. So clearly these videos have power! Additionally, we have found that doing collaborations with other vendors has helped to boost our following on social media. For example, we may supply our hair and make-up services, or all of the bridesmaid/mother dresses and then we receive exposure to all other vendors following. However, collaborations can take quite a bit of time & scheduling so please keep this in mind! The second lesson that I have taken away is how to deal with negative reviews! We are a new business, so dealing with negative reviews is scary (#sendhelp). We just received our first negative review the other day - so here's the scoop. Our sample dress was mismarked as a size up. So when we said "hey the sample fits, we will order this size" we were actually ordering a size too big! When these dresses came in, we could not figure out why only this one style is coming is so much larger than all the other dresses. Thus, here comes the review where the ladies dress was about 3 sizes too big. Granted - yes absolutely be upset with us - we get it! But on the flip side, we paid the alteration fees for these dresses, so we made and error and we fixed it. But this was not enough for one lady and she posted a "does not recommend" on Facebook. We immediately reached out and apologized again, and we also posted on our feed just to let other customers know hey, we made an error and we want to make it right! With how viral our world is nowadays, reviews are becoming so important. I mean think about it, how many times a day do you read reviews?! I probably read 5-10 a day alone! So in closing with this blog - I have a question for all of you! When is the last time you posted a negative review and why? Did the business make it right? If so, did you remove your review? Looking forward to hearing from all of you! Chantel
1 Comment
Good evening Chantel,
Reply
Leave a Reply. |
ArchivesCategories |